Few days back I read this joke. An old man once went to a restaurant in Russia and asked the waiter to bring him a tea and a copy of Pravda. (Pravda -'Truth' in Russian- was the official news paper of the communist party of former Soviet Union.)
The waiter politely told him that neither the the union exist any more nor do they publish Pravda those days. The old man then told the waiter to get only the tea.
This repeated for a few days. The old man will go to the restaurant and will ask for a tea and a copy of Pravda of that day. The waiter will give the same explanation and the old man will go back after having his tea.
One day, waiter got curious. The waiter asked the old man that why does he do that every day even though he looks to be in his good senses and appears to be a learned man? Why does he ask the same question every day though he had been told the answer many times in past?
The old man replies. My friend, I know very well that Soviet Union does not exist anymore and that they don't publish Pravda nowadays. However, I feel happy when I hear it from you!
So, why did I post it here now? As mentioned in a week old post (http://unlinkednotes.blogspot.com/2016/11/my-experience-with-honda.html), I have been trying to buy a Honda car. I was first given the impression that they will take two weeks to get the car. Then while registering, I was told they have ready stock of a red car and if I pay certain amount more than the nominal booking amount they will give me that vehicle. I did that and when I arranged loan and went back to them in about 4 days, they fumbled and told that they will give the delivery in a week. On talking about this to Honda121, I came to know that they have actually scheduled delivery after three weeks. On escalating this, they told me that I will get delivery in four days if I pay the full amount. So, I paid the full amount on last Tuesday and on a day before the promised delivery, when I called them, they told me that delivery will be made next week. So, I called Honda121 and told them in so many words that the customer service that I get from them is worse compared to what can get from a third rate street shop. They promised me that they will try their best to give me the car on same day (11-11-16). I haven't got it yet.
During all these conversations, Honda121 guys kept telling me that dealer will resolve my issues and I kept telling them that the so called dealer (Apco Honda, Calicut) is my issue (btw, this is the first time I am making their name public, that too because, I am really sick and tried of their attitude). If I were to deal with a dealer with just one or two shops and has no ethics, why should I go by the name of Honda? I bought a car from Apco Honda. Not from Apco some car dealer. Anyway, it just shows that Honda as a company does not care about their customer and for them their dealers are more important than customers.
Nevertheless, I will call back the Honda121 once again. And one day I might get to some tele-executive who might have already attended my calls and promised a delivery long back. Then he or she may ask... "Sir, you appear sane and knowledable. However, you keep asking when you will get your car and we keep giving some date or the other. Why do you still ask the same question knowing that we will never honour our word?"
Well, my friend, I just like to hear from you that you will definitely deliver the car on 《some paticular day》
No comments:
Post a Comment