My experience with Honda

Well, this is to talk about an experience that I had with Honda car dealer just two days back.

I have been looking at buying a car for my wife and after seeing a few cars, we decided to buy Jazz.  Last Tuesday, I took the test ride of Honda Jazz vcvt model and decided to buy the same. The sales rep and the manager told me that I can give 5000 and book the car. They told me it will take two weeks to get the car. However, they told me that if I pay 51000 they can give a car that is readily available with them. It's color was red. So, in the morning I paid them Rs. 5000 and told her to confirm the availability so that I can pay 46000 more and confirm the vehicle booking.

In the evening I received the call confirming that the car is available and I went and paid another 46000 conforming the booking. I told them that I am taking a loan and once the loan is ready, I will do an IMPS for the remaining amount.

On Saturday, loan was ready and after completing bank formalities, I went to the dealer for paying the difference. Before paying I just asked them if they can give the delivery on Monday itself. At this point the sales executive  started fumbling and she went and talked to the manager.

After some deliberation they both came and told me that there is some delay. As per their version at that point in time, vehicle is available with some dealer and they needed to check. As it was Saturday evening no one was picking the call. They assured me that I will get a car by this week.

I did not say anything as I understood clearly that they are telling a lie and decided to just leave without saying or paying anything to them. What is the use in talking to someone who will not honour their word?

After reaching home, I called Honda 121 executive and told him about it. He told me that it will take them 48 hours to look into this. I was given the ticket number 1-5783554143.

Today morning, I got a call from the sales Manager who was acting ignorant. She was asking me "were you told so?". This lady was very much present when sales executive was making that statement about car being readily available. And, now she was acting so ignorant. She told me that on 25th of this month some car will be shipped by Honda and the same will be delivered to me. She then told me that the car that they mentioned might be a cancellation which did not materialize. I asked her if that was the case, why they did not inform me before? I asked her if she thought whether their action were either professional or ethical. She did not answer that and instead cut the call by saying she will call back in 30 minutes, which has not happened yet.

Now, see the turn of events. They told me on Tuesday that in normal course, I will get a car in two weeks. Just after that they told me they have one readily available and I paid the amount without bothering much about the color etc. The car was meant for my wife and its main purpose was to let her commute from office to home in the afternoons for feeding our new born. So, I was ready to sacrifice choosing a color for faster delivery.  We troubled lot of our friends in getting all loan related documents from my wifes working place in a short time. My wife herself, who was on marernity leave did a lot of running around. Now, on Saturday, they claimed that I will get the car this week and today, two days after I called Honda 121, she says car will be shipped on 25th (not even delivered on 25th)!

I can't help comparing and contrasting here. When this lady was so merrily telling lies and telling us that on Saturday evenings Honda dealers are not reachable etc, I remembered, 5 years back, how sincerely Nippon Toyota guys came on a Sunday and delivered my Corolla Altis. It is particularly sad that Honda too is a Japanese company and their work ethics and culture are this pathetic.

PS: I have a few call recordings with me. Will post them later. (Perhaps after the 48 hours within which they claim to resolve the issue)